SOLVE Support

1. Sign in with your email address and the code sent to it. Library needs a signed-in account.
2. Open Library and add a PDF, a document, or a web link.
3. Open your material when it is ready. PDFs with text are usually ready in tens of seconds. The summary appears afterward.
4. Read and write notes. To use AI, review the consent request shown the first time.
5. Read Summary, ask a question with Ask AI, or explore This page.

Want a quick look? Choose Try a sample to study a short public-domain algebra textbook.

• PDF files.
• Documents: DOCX, PPTX, XLSX, MD, TXT, and CSV.
• Web links. SOLVE reads and saves the page body.

Choose Add › Photo to add multiple photos, or Add › Scan to scan paper documents with your camera. SOLVE removes metadata such as location from the photos before making a PDF. With your AI processing consent, AI reads the text in those images for Summary and Ask AI. This may take some time. For scanned PDFs made in other apps, AI still cannot read pages where the text is only in an image, but you can view and write on them.

For a web link, switch between Web to see the web page and Text to see its saved body. Other links on the page open in Safari.

AI works from the content of your materials. It stays within those sources.

• Summary gives you an overview of the material.
• Ask AI answers questions about the material. Each answer has source page chips. Tap a chip to open that page and see the source sentence highlighted.
• This page offers Explain, Practice questions, and Key terms for the current page.
• In the This page panel, open My notes. Choose Summarize my notes on this page for the current page, or Organize my notes for up to 10 pages with handwritten notes. These features require AI processing consent. Results are not saved, but you can copy them. AI can make mistakes.
• Select an area with the lasso, then choose Ask about this to ask about that part.

SOLVE asks for AI processing consent the first time you use an AI feature. If you decline, you can still view your materials and write notes without AI.

Use the pen to write on PDFs or on the Text view of a web link. Your handwriting syncs to your account. In Web, turning on the pen freezes the current web page on this device so you can write on it. On another device, turn on the pen to freeze the page again before writing.

Solutions finds problems on a page and offers step-by-step solutions. Write your answer by hand, then use Check my answer to have AI check it.

AI answers and checks can be wrong. Review them against your material.

Can AI read scanned PDFs?

For materials added with Add › Photo or Add › Scan, AI can read the text in the images for Summary and Ask AI after you consent to AI processing. This may take some time. For scanned PDFs made in other apps, AI still cannot read pages where the text is only in an image, but you can view and write on them. Use a PDF with text for AI features.

How do web links work?

SOLVE reads and saves the page body. Open Web for the web page or Text for the saved body. You can write notes in Text. In Web, turning on the pen freezes the current web page on this device so you can write on it. On another device, turn on the pen to freeze the page again before writing. Other links on the page open in Safari.

What happens when I use AI?

You are asked for AI processing consent the first time you use AI. If you decline, you can still view your materials and write notes. Read our Privacy Policy for details about how we process your data.

• Privacy Policy

Is there a daily AI limit?

AI has a daily free usage limit. If you reach it, the app lets you know. You can use AI again the next day.

How do I delete my account?

1. Open the Settings tab while signed in.
2. Tap Delete Account (below Sign Out, in the account section at the top).
3. Confirm by tapping Delete.

When you delete your account, we deactivate it, remove the personal information that identifies you (the email address or phone number linked to it), and delete its sign-in credentials — your Apple or Google sign-in connection and saved sign-in sessions. A deleted account cannot be signed in to again; signing up again creates a new account. SOLVE then signs you out on that device. If deletion fails, check your connection and try again, or email us.

Deleting your account does not erase everything. Notes and handwriting that were synced to the account are retained, and a record of which policies you agreed to and when is kept. Records the law requires us to keep, such as purchase and payment records, are also retained, and notes saved on your device are not removed. To ask about data kept after deletion, email us. See the Privacy Policy for details.

If you never created an account, there is no account to delete. Your notes and imported PDFs are stored only on your device; to remove them, delete the SOLVE app from your Home Screen.

Does my handwriting sync between devices?

Your handwriting syncs to your account. Sign in to the same account on your devices to use your synced notes.

For help with SOLVE — questions, problems, feedback, or requests about your account or personal data — email us:

• contact@testbank.ai

To help us answer quickly, include your device model (iPhone or iPad), the app version shown in Settings › About › Version, and, if you are signed in, the email address or sign-in method (Apple, Google, or email) you use.